Twitter should give me a paycheck. Seriously. I might as well be a rep, for how much I talk about them. I've brought them at least a dozen new users in the past month. But even though I feel that the potential of Twitter is limited, they could still stand a lesson or two from Facebook.

Can you Hear me Now?

My last few blog entries have revolved around Facebook and some of its new updates. Facebook has spent a long time listening to its users and then implementing their suggestions. I think its fantastic.

We all know how great it feels when someone takes your suggestion and puts it into action. I remember once suggesting a new approach on a friend's website. I wasn't getting paid, it was just friendly advice. I remember my friend came back ecstatic that she got so many compliments and it just felt good to know I helped.

The opposite is also true. When you try to offer thoughts or suggestions and someone isn't listening, it hurts. Especially if they blatantly ignore you.

Twitter has some growing pains but its important, even during these times, to listen to your customers. Twitter has a single major avenue of communication: email. And right now if you email them a question it takes up to two weeks for a response. Even then, your response may be: "Please check with our other open tickets."

Hopefully Twitter will realize the importance of listening soon. I already know people who had a question or couldn't retrieve their password and stopped using the service because they never received an answer.

Have you contacted Twitter before? Was the experience positive or negative? Did it impact the way you use Twitter?

Image by DuChamp